Godiva Chocolates Reviews

Placed an order for chocolates and took a whole 3 weeks for delivery, worst thing is no updates. This was for a corporate event for our clients.

Ordered some Black Friday offers, various gift packs for Xmas presents. When they arrived most were best before mid-December. Eventually found it in very small print on the website. No mention of it in all the Black Friday promotion. Misleading and an expensive mistake.

Cancelled most of the chocolate in my order. Didn’t tell me. Delivered a fraction of my order, but the delivery note said it contained everything. Never had any response from customer support, despite contacting them multiple times. Finally got a part refund (no message, just the money appeared in my bank) but they removed all the discount which has led me to order in the first place. Possibly the worst customer service I’ve ever experienced, and that’s saying a lot these days…

Avoid avoid avoid!
Shocking experience with this company. I ordered a £50 hamper for next day delivery- a 3 week saga ensued and it was still never even sent!

I chased the order a week after ordering and was told it would be dispatched ASAP, with something extra to make up for the inconvenience.

Another week passes, and no delivery. In fact I receive an email saying I've been refunded! I call to ask if naively thinking this was a gesture of goodwill and that the delivery was sent, but it turns out the hamper wasn't sent AND the refund wasn't actioned! Laughably dreadful service.

I finally speak to a lovely lady on the phone who is caught in the middle and rightly embarrassed at how terribly this company value their customers. I am refunded the money, with no act of goodwill and still no chocolate delivery.

The hamper was a prize I wanted to donate for a charity event, and 3 weeks on the sizable embarrassment of being the only donor to not produce a prize is very real and absolutely not acknowledged. In their eyes I have my refund and should be happy to receive it.

They may be trying to tempt you in with extra chocolates on the order, but chances are you won't get them! Go and use Hotel Chocolat instead, a company that actually fulfills an order when it says it will!

I placed an order on their website on the 29th of August. I have been charged for my order but never received any confirmation email & now I can't even access their website to track my order.No contact number, so the only option left is to make a claim on my credit card for a refund. Avoid if you don't want to be scammed

No confirmation email, no receipt, no nothing. What a joke for the amount of money they charge it is disgusting. I'm now raising a dispute to chargeback the amount I paid through the bank, waste of time company - will not buy from them again, no matter how good.

I placed an order with Godiva and did not receive a confirmation email, after a quick check on trust pilot I panicked a little - the reviews on here are terrible!

I did email Godiva and received a prompt response to reassure me that my order was in progress. I am pleased to say my order arrived without a hitch (via DPD next day, inc one hour time slot).

Godiva, please do respond to your unsatisfied customers on here, it does look like you don’t care when things don’t go to plan (that’s the reason for dropping a star, otherwise would have been 5 stars).

The first time I ordered from Godiva's website, I did not receive an order confirmation email. I thought I had made a mistake and ordered again. Within a week or two both arrived and I didn't mind the extra chocolate. However, I ordered £32 worth of chocolate in early December 2021 and this time I took a screenshot of the completed order. Nothing arrived. I tried messaging them on Twitter, I sent two messages via their website. Then I tried leaving a comment on their Facebook (they do respond to positive comments). Nothing. I have had to ask my bank to chase this up as Godiva have really just stolen the money. It will take months to get it back and I cannot order chocolate from Godiva again because they are not trustworthy. They clearly have no customer service or online organisation in place. It is a shame and really disappointing.

Ordered online on 4th January, received an email to say that those particular chocolates were out of stock even though it stated they were in stock at the time, thirteen days on and not received a refund, dont have the decency to answer my emails. sick of everyone using pandemic for poor service.

After placing an order online…I don’t get a order confirmation…nor dispatch update or delivery update although they taken payment.

Furthermore, they customer service number on line is a personal voicemail no one picks up. Contact us page you put in your details and query…not heard anything back.

Is so frustrating that there is NO ONE available to speak to about my order.

For a brand that represents high quality it’s is surprising that their customers service is SO terrible

Oh and when I called a their store, they said they are two different business.

Painful experience.

Interestingly a recent purchase was shown as £ Sterling on the website, but debited to my credit card as Euros ; resulting in a transaction charge from the Credit Card Co. A request for information a week ago as to why etc., has yet to be acknowledged, let alone explained .
In addition how disappointing their chocolates have become , over processed and over priced for the quality ; it appears that most of the cost goes on the box, not on the contents. Sad as they were in my book , a premium brand years ago, these reminded me of a 70's box of Milk Tray ( enough said )
Would most certainly not recommend , and certainly would never buy again.

I can't review the shop website but the chocolate... it's worth every penny, it's sooooo delicious. I've never eaten anything so heavenly. It's a die for pleasure.
I've got the chocolates as a gift 12 years ago and I remembered the taste until I tried it again today. I didn't know chocolate can be so good. Actually I don't really like chocolate but this is extraordinary. Every bite is an orgasm. The taste stay long in your mouth prolonging the sensation (great if you watch calories).
If only it was a little more affordable... but there are other affordable chocolate... not worth eating.

Bad service. I paid 4.95 pounds extra to get the parcel next day delivery. I wait for 8 days more for nothing. When I asked them where isthe chocolate, they said we are so sorry we will refund you. What the hill you mess up everything. I waited for 8 days to tell me that. Bad Company. Any small company will respect you more than them. Do not trust them. They are liars. Do waist your time to get what I get 00I00.

Ordered 2 Easter eggs when they arrived they had been smashed to bits during transit .One email was all it took to sort the problem . Just took delivery of 2 whole Easter Eggs , thanks Godiva for great costumer service.

Ordered a Chocolate Hamper has a Diamond Wedding Anniversary Gift. Placed the order on Monday morning for next day delivery. No tracking was sent. I emailed on Tuesday and after 24 hours to be told sorry it will be delivered Thursday, two days late. NOT GOOD ENOUGH